Privacy Policy – Kundu Packers and Movers Solutions

Summary: Kundu Packers and Movers Solutions respects your privacy. We collect only the information needed to provide our services, we never sell your data, and you can contact us anytime to update or delete your information.

1. Who We Are

Kundu Packers and Movers Solutions ("we", "us", "our") is a professional packing and moving company registered in India, operating from Lane 3A, Indarprasth Colony, Jogiwala, Ring Road, Dehradun – 248005. We operate the website kundupackers.in and provide relocation services across India.

For any privacy-related questions, you can contact us at: kundupackersandmoverssolution@gmail.com

2. Information We Collect

When you use our website or services, we may collect the following types of information:

Personal Information: Your name, phone number, and email address when you fill out our contact or quote request form.
Move Details: Your current city, destination city, moving date, service type, and any additional details you choose to share.
Usage Data: Basic information about how you use our website, such as pages visited and time spent on the site (collected via cookies or analytics tools).
Communication Records: Records of calls, emails, or messages you send to us for service-related purposes.

We do not collect sensitive personal data such as Aadhaar numbers, financial account details, or health information unless specifically required and consented to for a service.

3. How We Use Your Information

We use the information you provide solely to deliver and improve our services:

To contact you and provide a moving quote based on your request.
To plan, coordinate, and execute your relocation service.
To send you updates related to your booking or move status.
To respond to your queries, complaints, or feedback.
To improve our website and services based on general usage patterns.
To comply with legal obligations under Indian law.

4. Sharing of Information

We do not sell, rent, or trade your personal information to any third party. We may share your data only in the following limited circumstances:

Service Partners: With trusted third-party logistics partners who assist in completing your move, bound by confidentiality agreements.
Legal Requirements: When required by law, court order, or government authority.
Business Transfer: In the unlikely event of a merger or acquisition, your data may be transferred as part of that process, with prior notice given to you.

5. Cookies

Our website may use cookies — small text files stored in your browser — to improve your browsing experience and understand how visitors use our site. Cookies help us remember your preferences and measure site performance.

You can control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of some parts of the website.

6. Data Retention

We retain your personal information for as long as necessary to provide the services you requested and to comply with our legal obligations. If you request deletion of your data, we will remove it within 30 days, except where retention is required by law.

7. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. These measures include secure servers, access controls, and staff training on data handling practices.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Your Rights

As a user, you have the following rights with respect to your personal data:

Access: You can request a copy of the personal data we hold about you.
Correction: You can ask us to correct any inaccurate or incomplete information.
Deletion: You can request that we delete your personal data from our records.
Withdraw Consent: You can withdraw consent to receiving marketing communications at any time.

To exercise any of these rights, email us at kundupackersandmoverssolution@gmail.com. We will respond within 7 business days.

9. Third-Party Links

Our website may contain links to third-party websites such as Google Maps or payment platforms. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately.

10. Children's Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect personal information from children under 18. If we become aware that a minor has submitted personal data to us, we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your data, please contact us:

Email: kundupackersandmoverssolution@gmail.com
Phone: +91 73578 11348
Address: Lane 3A, Indarprasth Colony, Jogiwala, Ring Road, Dehradun – 248005
Working Hours: Monday – Saturday, 8:00 AM – 8:00 PM